Director of Social Services (Job ID: 16466)


Provides clinical leadership and oversight to a Social Services team including Case Managers, Housing specialist, and clinical interns. Additionally, the DSS will participate in or lead interdisciplinary teams including psychologists, psychiatrists, substance abuse counselors, medical professionals, representatives of government agencies, and other individuals whose goal is to help families become self-sufficient, integrated into the community, and housing independent.


  • Lead the Social Services team in all aspects of service provision to our clients.
  • Identify, evaluate, and establish service linkages with community-base providers.
  • Prepare for, participate in, and or lead any internal or DHS client case conferences.
  • Conduct weekly or bi-weekly supervision with all direct reports.
  • Provide supportive counseling to children and families.
  • Partner with the Housing Specialist in identifying appropriate housing resources.
  • Participate in unit inspections, assessing client household skills and ADL’s and leading the team to respond appropriately and timely to any clinical concerns.
  • Coordinate the admission and discharge process of shelter residents.
  • Enforce DHS/BPHN rules, policies, and guidelines by proactively outreaching and counseling clients.
  • Participate in the reporting, investigation, and documenting of all significant incidents to the Shelter Director, BPHN Executive Team members, and all appropriate reporting agencies (DHS, ACS, NYPD, etc.), as required by all applicable regulations and laws.
  • Compile and contribute statistical data to the Shelter Director (or anyone / he designates) in support of internal and external reporting requirements.
  • Prepare and submit case summaries and reports both internally and to regulatory agencies.
  • Respond timely to requests for information from BPHN, DHS and or any external entity in consultation with the Shelter Director.
  • Participate in: weekly or bi-weekly supervision with the Shelter Director; weekly all-staff meetings; monthly Community (Residential) meetings, some of which may extend your work day by an hour.
  • Mediate conflicts between direct reports and any program staff members, or staff and residents.
  • Assume all duties as required in the absence of the Shelter Director.
  • Assure that performance evaluations of direct reports are completed and reviewed annually or at the end of the probationary period for new hires.
  • Ensure that case files are organized, and client records are accurate, current, and meet all DHS specifications
  • Develop and revise clinical policies and procedures as appropriate
  • Identify and enroll staff in all appropriate trainings and conduct in-service trainings
  • Facilitate participation of social services staffers in monthly community meetings
  • Conceptualize, develop, and provide oversight of group activities designed to enhance the skills and self-esteem of program participants.
  • Bachelor’s Degree (Required)
  • Master’s Degree Preferred
  • 4-6 years DHS/HRA case management experience. Good writing skills required. Customer service and job readiness experience preferred.
  • Extensive Knowledge of at least one of the following service areas is required: homeless related issues, criminal justice, HIV/AIDS, substance abuse. Prior training experience in CARES database is helpful.
  • Minimum 2 years managerial experience Required. 
  • Knowledge of MS Word, PowerPoint and other database programs preferred
Job Category: Nonprofit - Social Services
Job Type: Full Time
Job Location: 1190 Washington - Bronx

Apply for this position

Allowed Type(s): .pdf, .doc, .docx