Case Manager


PRIMARY FUNCTION/PURPOSE: Responsible for conducting intakes, initial skills assessments, providing case management and offering referrals for permanent housing placements or to other appropriate programs. Provide case management services for participants of the Bronx Parent Housing Network.


  • Screens potential clients for program enrollment and orient clients to the program and describes program objectives.
  • Conducts initial intake assessments. Utilizes assessment tools (CARES) to identify support service needs and makes immediate referrals.
  • Provide client with Independent Living Plan (ILP) (CARES), working in collaboration with other Social Service providers and ensures the delivery of comprehensive support services.
  • Tracks and monitors participant progress. Oversees weekly follow up via one-on-one sessions. Follow up with participants through mentoring and counseling. Meets with participants to address issues, challenges and successes to strengthen clients capacity for long-term self-sufficiency.
  • Maintains confidential case record for all clients.
  • Maintains contacts with outside agencies to refer or obtain additional client services.
  • Conducts collaborative efforts with service providers to maximize service delivery. Refers participants to job development for subsequent employment if appropriate.
  • Facilitates workshops addressing issues related to shelter transition from parenting, substance abuse, trauma informed care, healthy living, Cognitive issues/skills, and Job Skills Training if applicable.
  • Participates in ongoing education and professional development through courses, seminars and other in-service training in the areas of services for the homeless, cultural diversity training, supportive counseling and workforce.
  • Provides monthly service outcomes information and supporting documentation to Sr. Case Manager for reporting purposes as required by funding agencies.
  • Employee is responsible for implementing program activities related to required training and following through independently in accordance with established procedures
  • Performs all other duties as requested by managerial staff and other duties as required.


  • Bachelors Degree in Social Work, Public Administration preferred

  • Employee must be proficient in written and oral English (written and oral Spanish proficiency is preferred)

  • Independently works through routine problems, determining solutions from established standards or procedures

  • Some customer service and job readiness experience preferred

  • Knowledge of at least one of the following service areas is required: homeless related issues, criminal justice, HIV/AIDS, substance abuse

  • Prior training experience in CARES database is helpful

  • Knowledge of MS Word, PowerPoint and other database programs.

POSITION SCOPE: Employee is responsible for implementing program activities related to required training and following through independently in accordance with established procedures.

PROBLEM SOLVING: Independently works through routine problems, determining solutions from established standards or procedures.

KNOWLEDGE: Duties require a thorough understanding of principles, concepts and methodology associated with counseling occupation.

FISCAL RESPONSIBILITY: Makes routine low-cost expenditures, as designated by supervisor.

CONTACTS: Works primarily with staff within own program. External contacts are infrequent and limited in scope. Has regular contact with Senior Case Manager, DSS and other staff to exchange information. 

SUPERVISION: Occasionally instructs or assists other employees. Sometimes delegates work assignments to others as directed by supervisor.


Ability to travel locally using public transportation. Employee must possess exceptional written and oral English communication skills. Required on a regular basis to be prepared to utilize appropriate techniques to ensure consumers safety. Required to utilize near vision to read data and other documents including spreadsheets and reports in printed form or on computer screens. Regularly required to move fingers, wrist, and arms in a repetitive manner to operate office equipment.


Adheres to Bronx Parents Policies and Procedures. Acts as a role model within and outside the agency. Performs duties as workload necessitates. Attendance and Dependability: the employee can be depended on to report to work at the scheduled time and is seldom absent from work. Employee can be depended upon to complete work in a timely, accurate, and thorough manner and is conscientious about assignments. Communication and Contact: the employee communicates both verbally and in writing with superiors, colleagues, and individuals inside and outside BPHN. Relationships with others: the employee works and communicates effectively and relates well with others including superiors, colleagues, and individuals inside and outside BPHN. The employee exhibits a professional manner in dealing with others and works to maintain constructive working relationships. Employee adheres to mission statement and guiding principles.


The work environment described here is representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand, walk, sit, stoop, use hands or fingers, or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, kneel, talk or hear. The employee must occasionally lift and/or move up to 10-15 pounds. Specific vision abilities required by the job include close vision and distance vision. Must be able to travel locally using public transportation

Job Category: Nonprofit - Social Services
Job Type: Full Time
Job Location: Unclosed

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